If you backed one of our games on Kickstarter or Fig and never claimed your rewards, this page explains where things stand.
We cannot see your pledge information
Our backer portals stayed open for a few years after each campaign ended, and were then taken down to comply with privacy requirements and protect backer information. We no longer hold backer records, so we aren't able to look you up by name, email address, or pledge number.
That doesn't necessarily mean we can't help—it just means we'll need to work it out with you directly rather than looking it up.
Game keys
We may be able to help with game keys for any of our Kickstarter and Fig campaigns. Keys are generally available for both Steam and GOG.
To get started, please submit a request and tell us:
- Which game and campaign you backed, and roughly when
- Whether you'd prefer a Steam or GOG key
- Whatever details you still have about your original pledge
The more you can tell us about your pledge, the more quickly we can sort it out. We review these individually, so please bear with us, and be aware that we may come back to you with follow-up questions.
This applies to Fig backers too. Although Fig itself is no longer operating, we're happy to hear from you.
Finding your digital extras
If you already have access to your rewards but can't find the extras—soundtracks, novellas, art books, guidebooks, wallpapers—here's where to look.
On Steam
- Right-click the game in your Steam library
- Choose Manage → Browse local files
- Look for a folder named Extras, Goodies, or Soundtrack
For example, The Bard's Tale IV keeps its extras and in-game codes here:
SteamLibrary\steamapps\common\The Bard's Tale IV Director's Cut\Extras
On GOG
GOG delivers extras as separate downloads rather than putting them in the game folder.
- Sign in at gog.com
- Click your account name at the top of the screen and choose Games
- Click the game in your library
- Your bonus goodies appear in the expanded panel
In GOG Galaxy you can also find them under Manage Installation for that game.
Physical rewards
Physical rewards — boxed copies, printed materials, and other items shipped as part of a campaign — were fulfilled at the time of each campaign, and we no longer have stock of those. We're sorry, but we aren't able to send replacements.
If you never received a physical item that you were owed, you're welcome to get in touch, but please know that in most cases there is nothing left for us to send.